HP Recalls Batteries Due To Fire And Burn Hazards
HP has issued a recall of lithium-ion batteries for HP Notebook computers and mobile workstations. These batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the items previously listed.
HP has received eight reports of battery packs overheating, melting, or charring. Three reports of property damage totaling $4,500 were received a swell as one report of a minor injury involving a first degree burn to the hand.
The affected batteries were sold at Best Buy and other stores and authorized dealers nationwide as well as on Amazon, HP's site, and other websites. The batteries were included with notebook computers and workstations sold from December 2015 through December 2017 and were also sold separately.
Consumers should immediately visit HP's site to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is under recall. The website provides consumers with instructions on initiating a validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.