Email Security Breach
If you are a customer of Charter Communications or Capital One and provided your email address to these companies, you probably received an email letter from them today about a breach in customer security. It involves a security breach with Epsilon, their email service provider. No doubt other companies who use Epsilon will follow suit. I personally received these emails below this morning.
April 7, 2011
Dear Charter Customer,
Charter values the trust you put in us and wants to make you aware of a recent incident you may have already heard about.
Recently, Epsilon, an e-mail service provider for Charter and many other companies, let us know that limited information about some of our customers was accessed by an unauthorized individual through Epsilon’s system. This information included your name and email address, but did not include any other information you’ve provided to Charter. Your account and confidential information remains secure and no other information you’ve provided Charter was included in the breach.
We felt it was important to notify you of this incident as it relates to your account with us. Please note it is possible that you may receive SPAM e-mail messages. We want to urge you to remain cautious when opening links or attachments from unknown third parties. For additional information about how you can protect yourself online, please visit www.charter.com/security.
Charter takes your privacy very seriously. We are committed to the protection of your information, whether held by us or by our service providers. As such, Charter and Epsilon have begun a comprehensive review of their data security protocols to further protect your information and are working with law enforcement to catch the criminals responsible for this breach.
Thank you for being a valued Charter customer.
Christin S. McMeley, Chief Privacy Officer
Dear Capital One Customer,As we have communicated over the course of the last week, Epsilon—a marketing vendor that sends e-mails on our behalf—notified us about unauthorized outside access to files that included Capital One® customer e-mail addresses.
The information obtained was limited to the e-mail address of some customers. No account information or other information was compromised. We’ll continue to provide updates when we have important new information to share. And, we’ll let you know what impact, if any, these developments will have on you.
Protecting our customers’ information is always a top priority for Capital One. We’re working with Epsilon and law enforcement, and we’re thoroughly investigating this incident to help prevent future ones like it. Epsilon is also conducting its own comprehensive investigation in cooperation with the appropriate authorities.
It’s always a good idea to ignore any e-mail that requests your confidential account or login information. And don’t forget, if you get an e-mail you think is suspicious, don’t click any of the links. Just send it to us at firstname.lastname@example.org. Then delete it.
We apologize for any inconvenience this unfortunate incident has caused and appreciate your patience. For more information, please visit our Web site at www.capitalone.com.